Shipping policy

At Base Camp Basics, we’re committed to getting your camping, outdoor, survival, and preparedness gear to you as safely and efficiently as possible. Please review the information below to understand how order processing, shipping, tracking, and delivery work.

Order Processing

Orders are typically processed within [1–3 business days] after payment has been successfully received.

Processing times do not include weekends or holidays. During periods of high order volume, promotions, severe weather, or holidays, processing may take longer than usual.

Once your order has been processed and shipped, you will receive a shipping confirmation when tracking information is available.

Estimated Shipping Times

Estimated delivery times vary depending on the product, shipping destination, carrier, and fulfillment location.

Typical estimated delivery times are:

United States: [5–15 business days]
Canada: [7–20 business days]
International: [10–30 business days]

These timeframes are estimates and are not guaranteed delivery dates. Carrier delays, customs processing, severe weather, holidays, and other circumstances outside our control may affect delivery times.

The estimated delivery timeframe shown at checkout or on the applicable product page should be used when it differs from the general estimates above.

Shipping Costs

Shipping costs, when applicable, are calculated and displayed during checkout before you complete your purchase.

Any free-shipping promotions will be clearly identified on our website or during checkout and may be subject to specific conditions or destinations.

Tracking Your Order

When tracking is available, you will receive tracking information after your order has shipped.

Please allow time for the shipping carrier to update its tracking system. Tracking information may not become active immediately after you receive your shipping confirmation.

Orders With Multiple Items

Because some of our products may be fulfilled from different warehouses or fulfillment partners, items from the same order may occasionally arrive in separate packages and at different times.

If you receive only part of your order, please check your shipping confirmation and tracking information before contacting us. The remaining items may still be in transit.

You will not be charged additional shipping fees solely because we choose to fulfill an order in multiple packages.

Shipping Delays

We work to have orders delivered within the estimated timeframe, but occasional delays can occur.

Base Camp Basics is not responsible for delays caused by shipping carriers, customs processing, severe weather, natural disasters, transportation disruptions, incorrect delivery information, or other circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact us and we will help you review the available tracking and shipping information.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please contact us as soon as possible if you discover an error in your shipping address.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

If a package is returned because of an incorrect or incomplete address provided at checkout, additional shipping charges may apply if the order needs to be shipped again.

Lost or Missing Packages

If tracking indicates that your package is still in transit but it has not arrived within the expected delivery timeframe, please contact us so we can help review the shipment.

If tracking shows that a package has been delivered but you cannot locate it, please first:

Check around your property and any designated delivery locations.
Ask members of your household or neighbors whether they accepted the package.
Contact the shipping carrier for additional delivery information.

If you still cannot locate the package, contact Base Camp Basics and we will review the situation with you.

Damaged Items

If your order arrives damaged, please contact us as soon as possible at [customer service email].

Please include your order number, a description of the damage, and clear photographs of the item and packaging so we can review the issue.

Please do not discard damaged products or packaging until your request has been reviewed.

International Orders, Customs & Import Fees

International shipments may be subject to customs duties, import taxes, tariffs, brokerage charges, or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not included in the product or shipping price paid to Base Camp Basics.

Customs processing can also cause additional delivery delays that are outside our control.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request; however, we cannot guarantee changes or cancellations once an order has entered fulfillment or has shipped.

Returns and Refunds

Shipping-related returns, refunds, and exchanges are subject to our Return & Refund Policy.

Please review our Return & Refund Policy before returning an item. Do not send a return to an address shown on the original shipping package unless instructed to do so.